Shipping Policy

Processing Time 

All orders are processed and dispatched within 1 to 4 business days (Monday to Friday, excluding public holidays).

Please note: Orders placed on weekends or public holidays will begin processing on the next business day.

If we experience a high volume of orders, processing times may be extended by 1-2 business days. We will notify you via email if there are significant delays.

Shipping Time 

Once dispatched, you can expect your order to arrive within 7 to 12 business days.

Total Delivery Time = Processing Time (1-4 days) + Transit Time (7-12 days). Please allow up to 16 business days for your order to reach you from the date of purchase.

International Shipping

We ship internationally to [List specific countries you ship to, e.g., Worldwide, USA, UK, Australia, Canada, EU] .

International customers: Please note that transit times (7-12 days) are estimates. Customs clearance processes in your specific country may cause delays beyond our control.

Order Tracking

Once your order is dispatched, you will receive a Shipping Confirmation email containing a tracking number.

Please allow 24-48 hours for the tracking information to update in the carrier's system.

You can track your order here: [Insert Link to Tracking Page or Carrier Website] .

Customs, Duties & Taxes

Important: [Insert Store Name] is not responsible for any customs fees, import duties, or taxes that may be applied to your package upon arrival in your country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

We are unable to predict if your country's customs office will charge a fee. Please check with your local customs office for more information.

Lost or Delayed Packages

While we strive to meet the 7-12 day transit window, external factors (such as severe weather, customs delays, or carrier strikes) can occasionally delay shipments.

If your package has not arrived after 20 business days from the date of purchase, please contact our support team at [Insert Email Address] so we can investigate the issue and file a claim with the carrier.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

If you realize you have entered an incorrect address, please contact us immediately at [Insert Email Address] .

If the order has already been processed or dispatched, we may be unable to redirect the package, and the customer may be liable for re-shipping costs.

Contact Us

If you have any questions regarding our shipping policy or the status of your order, please contact us at:

Email: [Insert Email Address]

Response Time: We aim to respond to all inquiries within 24 hours.